L.R.E. CUSTOMER TESTIMONIALS
Thank you so much for a job well done. The L.R.E. crew worked hard and they all were very courteous during their stay here. We are glad we chose L.R.E. and would not hesitate to give you a recommendation if requested.
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I am writing this letter to let you know about the performance of two members of L.R.E. Ground Services, Inc. -- Mike Johnson, as Crew Supervisor, and John Mitchell, who finished the sinkhole drilling yesterday at our property in Spring Hill. They started promptly each day and were meticulous about every detail of the job. Great care was taken to minimize any impact to the property. All work was neatly done in a very professional manner. After each task was completed clean up removed every sign of activity. I don't believe the area around the pool has ever been quite as clean, including large glass sliding doors.
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My wife Dawn and I would like to bring to your attention the outstanding customer service we received from start to finish by your representatives. From pro-ject representative Derek Penkava to the drilling team of Chris Kawa and Jason MacDonald, to the pumping team of John Leasure and his crew (John Baumstark, Cash Jones, Rob Levis and Mike Carter) and the help they received from time to time from others in the organization. While I know L.R.E. Ground Services, Inc. is known for the service it provides, I feel these individuals went above and beyond to treat my family and our property with the utmost care, leaving no issue unresolved. Because of the services you provided to Praise Assembly of God church in Hudson, L.R.E. Ground Ser-vices, Inc. came highly recommended by their pastor. With his recommendation we felt comfortable trusting our most valued asset, out-side of our health, to you. I am, of course, very de-lighted to have had the pleasure of watching them during my recent ground restoration. Their professional and courteous demeanor, attitude, expert knowledge, and patience in dealing with the difficult and specific issues were very important to my confidence and complete satisfaction. I have shared my view and opinion with my neighbors. They too have watched the diligence of your hard workers and the work ethic and professionalism of your crews. They have commented to me that, if need be, they will not only call L.R.E. Ground Services, Inc., but they will also re-quest these specific individuals to work on their homes. I am retired Navy and have had the opportunity to work with some of America’s finest and know quality people when I see them. My father worked construction most of my life and I have seen pride and professionalism up close and personal. Your employees exceeded all my expectations. They ensured that my family received outstanding service, care and respect, making this one less concern for us. We are deeply appreciative of their assistance and support. You should be proud of how they represented your company, themselves and the respect they show to your customers. Again, thank you and them for all you have done.
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“What a great company L.R.E. was to work with. When we first noticed issues around the house last year, we had called L.R.E. for a free consultation. Your project representative, Rob Probus, came out and confirmed what we had been thinking, which was that we had symptoms of sinkhole activity. He was very professional, but gave us confidence that any confirmed sinkhole activity could be repaired by L.R.E. When it was time to pick the company to carry out the sinkhole repair on our home, L.R.E.’s name came in from the insurance company. Another L.R.E. project representative, David Morrill, was the next to visit us. He sat down and went over everything and explained the whole process and was able to answer any question we had. After getting several bids, L.R.E. was our choice. Dave came out again to sign the contract and made sure no questions were left unanswered. The crews that came out first and did the drilling set the standard pretty high (Sorry, guys – I don’t have all of your names). They were very friendly and explained what they were doing. I was very impressed at how much time they spent keeping the work area clean. They made sure the area around the house looked good every night before they left. I had seen other companies repair sinkholes, but L.R.E. was impressive (just as Dave said they would be). The next crew that did the concrete pumping was just as impressive (Mike S., Dave S., Tony F., Eddie F. and Tom). The attention to detail that everyone has is awesome. Both crews were courteous and very pleasant to work with. Several of my neighbors asked when I was going to have the sinkhole repair completed, because all they saw were the pipes and there was no mess at night. When I said that the crews just cleaned up that well, they couldn’t believe it. Mike and his crew must have apologized two dozen times when the cable line got cut – it was in the back of the house and not anywhere near where the flags were marked, so it wasn’t even their fault. But they still went out of their way to make sure the cable line was fixed. Again, everything was kept clean. When the work was completed, the whole place was cleaned and I could barely see the real amount of work that had just occurred around the house. Being a firefighter, I was home a lot of the days both crews were here and they were great to work with. I watched what they were doing and asked questions. They always took the time to say hello and talk with me. Even the neighbors said the guys were very nice and talked to them. I have spoken with [L.R.E. vice president] Rachel Vitale several times about the billing process, and she is very knowledgeable. She was able to get me in touch with someone at the mortgage company (I kept getting voicemails, and people that didn’t know what a sinkhole was, let alone anything regarding the paperwork). Having a sinkhole is a very intimidating thing, but everyone at L.R.E. Ground Services was great to work with. I have no doubt that we picked the very best.”
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"Your project representative, Derek Penkava, spent a lot of time at our home explaining the process and bought up small details other companies failed to mention. We are most impressed by L.R.E's reputation in the industry and years of experience remediating sinkholes. Your competitors even talk highly of your company."
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I felt that I had to send you this e-mail to say THANK YOU!. This "Event" as I call it, has been haunting me for a year next week. I was an extremely unhappy homeowner when I was told that I had a sinkhole problem. My concern was the safety of my house, and driveway for my son, and all his friends playing around the house. When it came to picking a repair company I kept my eye open around Pristine Place, and I always said to myself, L.R.E. seems to be soooooo clean and neat! Then my neighbor across the street had your men at her house in the summer, and they were so super nice and polite. So, upon signing the contract with L.R.E., I begged to have the "Boss Man" and his crew. They made this terrible experience in my life, a good one, and I felt totally safe with them working around my house. Boss Man seemed to be very experienced in what he was doing, and his crew just fell right into the routine every day. They all deserve a nice comment from you because they are AWESOME!
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"We want to express our appreciation for all your company has done, especially in light of challenges presented. The final outcome is outstanding and exceeded our expectations. Your workers did a marvelous job and we are grateful. We would recommend your company to anyone."
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"I will happily recommend LRE to everyone, very impressed with all the employees I had contact with. The grounds were left clean and tidy every day. Excellent work! Thank you."
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"Hi. We just wanted to say how very appreciative we are that everyone involved was so very helpful, starting with Bill right down to every last person working at our home. We are very pleased and would highly recommend your company to anyone."
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"We are very please from start to finish with the work done by LRE. The daily cleanup was well done and the final cleanup was great. All of your employees were polite and courteous. Our neighbors were all very impressed and grateful as to how clean you kept everything daily."
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"Your company should be very proud of your employees. We found all of your staff to be very polite and professional, answering all our questions and taking the time to explain the process."
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"It helped to have such great service at such a difficult time."
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"LRE has an exceptional working 'crew'. They are very professional in their work and have an outstanding regard for the home they are working on. They make a homeowner's thoughts of a sinkhole not a significant worry. Thank you LRE for 'being there.'"
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"I will recommend LRE to anyone. And be happy to your crew, all worked hard to get the job done."
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"Outstanding professional and courteous workers."
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"We want to thank L.R.E. Ground Services so much for all the hard work that your company performed in my home. All of your employees were nice and hard workers. All of them are a big asset to your company. Your company should be proud to have all those guys around. They are very clean, and each one of them is very polite. My husband and I are very happy for what they did. They are excellent and awesome workers. Lastly, God Bless all the workers at L.R.E. Ground Services, Inc. I hope the Holy Spirit will direct each of your hearts in the right direction. Keep them safe and God will provide their loved ones with good health, peace of mind, spiritual and financial blessings. Remember your hard work is highly appreciated by us."
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"Todd Nunn of Nunn Pressure Grouting recommended L.R.E. Ground Services based on his observations of your sinkhole repair operation at a jobsite you both worked at. He said your crew was professional, your equipment state of the art, and your management of the jobsite to minimize problems was exceptional. I agree 100%. I’m also grateful to all your personnel for expediting the estimating, engineering, and permitting process. I want to commend your crew for their thoroughness, attention to detail, and resourcefulness in handling some unique challenges encountered on the premises. All your staff was very patient and answered questions with respect. Great job from start to finish!"
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"All L.R.E. Ground Services employees, the office staff included, worked very professional and were available whenever we had any questions. The crews that were on our property were extremely professional, friendly, knowledgeable, and courteous. They even helped us locate a missing key we needed and voluntarily assisted in looking for a second key late at night. We will absolutely refer L.R.E. Ground Servers to every single person we know because of the wonderful service we received from our initial interview to the last day of job completion. Thank you so much for all that you have done to make this process as easy as possible. We went into this not really sure what was going to go on and worried about our house. L.R.E. made every effort to calm those fears and to do their best to protect our home and around our home. It is amazing that there is still a company out there that really cares about their customers. Thank you so much for all of your assistance. God Bless."
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"We would like to take this opportunity to thank L.R.E. Ground Services for a job well done on our home in Newberry in regards to underpinning and grouting repairs. We were very hesitant to begin the repairs after the initial shock of learning we had two sinkhole anomalies on our property causing ground shifting and damages to our home. L.R.E. calmed our fears and anxiety. From the initial visit, all the way to each crew, we can’t tell you enough what a wonderful, professional, knowledgeable sinkhole repair business you L.R.E. Ground Services is. The job went as planned and there were no surprises. The workers came together in a few vehicles as possible, professionally dressed, and conducted themselves in a very professional yet approachable manner. They bent over backwards to make sure no neighbors’ property or the street was inaccessible to the neighbors as well. We did not sustain any damages to surrounding structures and you even were able to salvage as much landscaping as possible. All questions asked during the process were answered appropriately and in a timely fashion. The crews set up their equipment daily and took everything away at the end of each day. Their cleanliness is above reproach. The crews put 100% attention to the job at hand everyday they were here. It was unfortunate the crews had to endure 30 degrees or lower temperatures, on some days, but that didn’t stop their forward progress. I had to make them stop and warm up a few times being the mother hen that I am. We were so satisfied with L.R.E. Ground Services and do not want you to ever hesitate to offer or phone number to prospective clients so we can answer questions they may have from the homeowners’ point of view. We will never hesitate to refer your company to anyone who may be having sinkhole problems and needing repair. One last note is your warranty on the underpinning. No other company on the market can compare to your warranty, longevity in the business, high standards, and being members of the Better Business Bureau as well as industry memberships. Again, we send our heartfelt thanks to you for a job well done."
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"The L.R.E. Ground Services sinkhole field workers did the best job I have ever seen. I own my own business, but I’ve never seen workers that work so well and hard together. I was very impressed with their work. Thank you L.R.E. Ground Services for the excellent work that was done on my house."
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"Never having had this scope of sinkhole repair work done on my house before, I can’t compare L.R.E. Ground Services’ employees with workers from other companies, but after the job they did, if I had to go through it again, I would request the very same L.R.E. crew. They were all good workers – and supervisors. They were particularly effective and seemed to know their jobs and went about their jobs very efficiently and effectively. My wife and I were very pleased with their sinkhole repair work."
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"I was very impressed with L.R.E. Ground Services’ sinkhole repair work. The workers diligently worked on my sinkhole problem as if it were their own home. The field workers and the entire L.R.E. Ground Services office were very professional and respectful. They worked together to get the job done."
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"This is just a short note to let your company know that L.R.E. Ground Services is the best sinkhole repair company in the business. Your employees were the best group I’ve dealt with in a long time. They were polite and friendly. They cleaned up every day they were here. Many of my neighbors were very surprised by how clean the yard looked everyday the crews left. Your office staff was very courteous and helpful. I would recommend L.R.E. Ground Services to anyone that has a sinkhole or foundation repair issue."
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"From the first call I made to L.R.E. Ground Services everyone was very professional. Your repair experts were kind and could not have done a better job. They were very clean and I was so impressed by their expertise in sinkhole repair. I was also impressed by how courteous and kind each of the workers was. L.R.E. Ground Services is a great company and the best sinkhole repair company that exists in my mind thanks to hard workers and employees. I am so glad I chose L.R.E. Ground Services to repair our sinkhole. God Bless all of you."
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"L.R.E. Ground Services is a team of dedicated, polite, hard working individuals. Your team should be proud of that. The sinkhole quite frankly put a damper on our lives. This was during a time of cold weather, neighbors who disowned us for having the sinkhole, the frustration of losing our water supply by well via stirred up or drained, depression over the idea of our home being torn up and sleepless nights of wondering what was happening. Your foundation repair experts were so kind and warm to our family. We felt safe and grateful to have such fine men working in and around our home in order to help us during the crisis. We are very grateful to your sinkhole repair company."
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"I got two other quotes from other foundation repair companies, one of which offered me money if I let them store equipment on my property overnight. Your representative was very courteous and informative. The other two companies’ quotes were the same as yours, so your sales representative was the reason why I chose L.R.E. Ground Services. Plus, he didn’t offer me any money under the table. I look for honesty in a company. It’s my number one criteria."
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"Thank you for such a wonderful service. I can't believe how much difference it made in our lives. I have told many about your great company and they have promised to call you too! You guys are great! Thanks again."
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