Dear Raymond & Susan,
It has been over one year since our friend suggested we contact L.R.E. Ground Services concerning sinkhole damage at our property in Palm Harbor. With repairs now behind us, I wanted to take a moment to thank your company and a few of its team members in particular for a great repair experience.
After battling our insurance company for close to 3 years, and then doing some due diligence on the services offered by L.R.E., we had the good fortune of first meeting Derek Penkava, who spent a considerable amount of time walking the property and explaining the entire grouting process to my wife and I, so we had a solid understanding of what we would be facing over the next several months.
It was right about this time in 2014, that we met your drilling crew. Friendly, courteous, professional, hard-working, and funny are just a few of the words that describe the crew that Eddie lead throughout the weeks and months that followed. Eddie was a great leader, and made sure they remained on schedule, kept the property neat and was always available to answer any questions we had. I work out of the house, so we had our daily conversations and he kept me abreast of every aspect of the repairs. I must say I know more about the grouting process than I ever thought I would, and I have Eddie to thank. I don't know how many Eddie's you are fortunate enough to have, but he was great.
Next came your Construction Services Estimator, Greg Crossley. Knowing I was in the insurance claims business made the process go smoothly, with few issues over scope and price. He understood our ultimate goal, including some personal upgrades outside the insurance money, and worked with us to get this accomplished. He made numerous visits to our home, and we reached what I considered to be a very fair estimate, that incorporated the entire project we were about to undertake, and then, he regularly followed up, showing true concern for the overall job. He met with numerous contractors here at the house to make sure everyone involved understood the scope of the job. If there was a problem, he was first to step up and get it resolved. Not many estimators would ever stay engaged through the job like Greg did.
And we don't think this job would have ever been completed without the work of Manuel Quizhpe, your Project Supervisor. Manuel was always here at all hours of the day and night to accommodate our schedule, taking personal responsibility to stay after the various sub-contractors who L.R.E. uses in this area. When an issue surfaced with the tile demo crew, or the painters, Manuel tackled the issues head-on and got it resolved to our satisfaction. The trustworthiness that developed between Manuel and us, is something that unfortunately isn't seen very often these days. We had no hesitation about leaving the house unlocked so he and the contractors had free access to complete their work. While we are glad the job is now complete, we will miss Manuel's charming and charismatic personality. We consider him a true friend, and hope to run into him now and again in the future.
Another crew we want to make certain to recognize is Ivan and Willban, who did a spectacular job with our driveway, sidewalk and pool pavers. This is back breaking work, and it was scorching hot the weeks they were at our home. Many neighbors have said the driveway and front walks look like a showcase home. They have asked who did they work, and I am quick to tell them, L.R.E. I would anticipate requests for additional estimates coming your way in the future. We couldn't be happier with the way this turned out. We're actually having a neighborhood get-together this coming weekend to show off all the work.
And last but not least was Accent Carpet & Tile. Rob Wilson was great to work with, and his installers Chris and Antonio did the nicest tile work we have ever seen. My wife came up with an idea, and Chris worked with her on the design and layout of the floors. This was a large tile job that included a kitchen, family room, two hallways, a laundry room, three bathrooms and a master shower that Chris completely designed himself. Chris is a true artisan and Antonio is learning the trade from a master. Your photographer was even very impressed with his work.
In closing, the L.R.E. Ground Services' experience was worth the wait. We have a house that is now on a solid foundation and is structurally safe. The cosmetic repairs have given the property a fresh look and the neighbors have repeatedly told us how good everything looks.
If your company ever needs a reference in the Palm Harbor area, by all means we are available.
Randy & Ann B.
Palm Harbor, FL